top of page

STORE POLICY

General Policy

Welcome to ACER LTD, Rwanda’s trusted supplier of office and school supplies. By purchasing from us, you agree to comply with our store policies outlined below. Our goal is to ensure a seamless shopping experience for all our customers.

Product Availability & Orders

 

  • All products are subject to availability. We strive to keep our inventory updated, but some items may be out of stock.

  • Bulk orders and special requests can be accommodated. Please contact our customer service team for assistance.

  • Orders placed through our website, email, or phone will be processed promptly. Customers will receive confirmation once an order is successfully placed.

 

Pricing & Payments

  • Prices listed on our website and in-store are subject to change without prior notice.

  • We accept multiple payment methods, including cash, bank transfers, and mobile money payments.

  • Full payment is required before order dispatch unless a credit arrangement has been established.

Delivery & Shipping

  • We offer delivery services within Kigali and surrounding areas. Delivery charges may apply based on location and order size.

  • Estimated delivery times will be provided at the time of purchase. Delays may occur due to unforeseen circumstances.

  • Customers must inspect deliveries upon arrival. Any discrepancies should be reported immediately.

Returns & Exchanges

  • Returns are accepted within 7 days of purchase for defective or incorrect items.

  • Items must be returned in their original packaging and in unused condition.

  • Customized or special-order items are non-returnable unless defective. 

  • Refunds, if applicable, will be processed within 14 days of the return being approved.

Warranty & Product Quality

  • We guarantee the quality of our products and will replace defective items within the manufacturer’s warranty period.

  • Some products may have manufacturer-specific warranties. Customers should retain proof of purchase for warranty claims.

Customer Support

  • Our dedicated support team is available to assist with inquiries, product recommendations, and order tracking.

  • Customers can reach us via phone, email, or through our website.

Privacy & Data Protection

  • Customer information is handled with the utmost confidentiality and used solely for order processing and service improvement.

  • We do not share personal data with third parties without consent.

Government & Institutional Orders

  • Our company efficiently manages large-scale orders from government agencies, educational institutions, and public sector organizations, ensuring compliance with regulations and industry standards. Our experienced team handles procurement procedures, regulatory requirements, and customized service expectations with professionalism.

  • Government and institutional orders may have specific terms, including special pricing, extended payment schedules, and regulatory compliance. We work closely with our partners to ensure seamless coordination, transparency, and adherence to all contractual obligations.

Amendments To Policy

  • ACER LTD reserves the right to modify, amend, or update this policy at its sole discretion at any time. Any changes made will be communicated through official channels, including but not limited to our company website, in-store notices, or direct notifications to relevant stakeholders. We encourage all customers and partners to review our policies periodically to stay informed about any updates or modifications.

Trademark Disclaimer

  • All product names, logos, brands, and trademarks featured on this website remain the property of their respective owners. They are used here strictly for identification and reference purposes. Such use does not signify or imply any endorsement, sponsorship, or formal association with our store.

--- Thank you for choosing Acer Ltd! ---

bottom of page